What is your service area?

Metro Atlanta


Are you Insured?

Yes. Proof of insurance provided upon request.


How long does it take to get an estimate?

Roughly 2-14 Business days depending on the size/complexity of the project.


Who will be coming out to give the estimate?

Paul Kassars or John Austin based on location, availability & type of project.


How long is an estimate good for?

Varies based on type of project and volatility of materials.


Do you offer financing?

Not at this time, however we are working to offer this service in the future.


What are your credentials?

Combined 60+ years of construction/remodeling experience. Licensed with the State of Georgia since 2008, IICRC Certified.


How do you handle clean up and job site maintenance?

Projects are to be left “broom clean” at the end of each work day. We provide a “final cleaning” once a project is completed.


Do you use sub-contractors?

Yes, all subcontractors utilized have been vetted and have supported our organization for many years.


Do you have pictures of previous jobs?

Yes


Will you bring samples to an appointment?

Yes, depending on the job requirements, i.e. flooring etc.


What is your payment process?

Payment process:

Any Job under $10,000 two payments required an initial as deposit, and final upon completion of work.

Anything over $10,000 three payments is required, an initial as deposit, a second upon 50% completion, and a third upon final completion of work.


What about contracts and orders?

A contract will be provided and require signature prior to all work kicking off, all payment plans and details will be outlined within this contract. Any work order required throughout the timeline of your project will also require an additional signature as well as a partial deposit and remaining balance of work orders will be added to the final balance upon completion of work.


Are you licensed?

Yes


How much should I plan for over runs?

This generally depends on selections of materials but to put a standard percentage for planning purposes a conservative amount would be 10%.


Does every remodeling job need a permit?

No


Why is it when I get three different estimates that the prices are so different?

Every company estimates & calculates projects differently. We use our experience and knowledge of what a project entails to provide a comprehensive estimate in the beginning. This is our philosophy. We like to provide as much detail and include items that we know will be effected so that a customer has minimal “surprises” during the process. Some people that claim to be contractors like to push out a low-ball price to get the project and then once it is secured they make up their shortage with change orders for items that should have been known in the beginning. We prefer to be transparent in the beginning and believe this helps build a better, trusting relationship since there is no “bait & switch”.


What if I need to get in touch with you while my project is in progress (or after hours)?

Pinnacle Contracting staff is available any time in case of “emergencies”. We provide the direct contacts for those involved in each project. If there is an issue we will be there for you. If you feel inspired by an idea or concept on the weekends, give us a call and we would love to hear from you.